Legal rules for accounts and payments
Our Legal notice explains the rules that apply when you create, use or close an account with us. You must provide accurate account details and complete the clear phone verification step before account access is enabled. We may check payment ownership and request clarification when a
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wallet or bank record does not match your account. DANA, OVO, GoPay, QRIS, virtual account and bank transfer references can appear in transaction records, but each rail remains subject to its own provider process. Access depends on local law, and we do not describe availability beyond
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where local law permits. If you need a correction, clarification or account closure, contact us through the account help route beside the cashier path. We will use the details you provide to locate the relevant record, explain the next step and keep a trace of the
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request.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.